IT professional with5+ years of experience including 3.6 years of experience as a Service-Now Developer and Administrator.
Experience in working design, implementation, development, maintenance and support as a Service Now Developer ITSM platform to meet business needs. As part of the ITSM team, I participate as system administrator including planning and implementation and support of Service Now as Service-Now Engineer.
Worked as administrator in Service-Now including new customizations and maintenance
Experience in Service now platform as both Administrator and Developer.
Successful version upgrades activities and prepare test cases.
Good experience and handling with Clients/Customers.
Developed scripts as per requirement using service now utilities like Client scripts, Server scripts.
Configured applications using Service now tool used in ITSM Management.
Having hands on experience on Report Scheduling and Variable reporting features.
Having experience on ITSM Modules like Incident, Problem, Change, and Service Catalog Management and Service Portal.
Good hands-on experience in using SNOW utilities such as UI Policies, Data Policies and UI Actions.
Worked on creation of custom and complex workflows using multiple Activities like Run script, Approval, set values, Notifications, Timer, Switch & If conditions, Create Task, Wait for condition etc.
Good exposure in Service Catalog management design by using utilities like Record Good exposure of Background scripts, Glide forms, Glide record, Glide Ajax and its usage. Producer, Order guides, etc.
Good exposure of moving customizations from instance to instance using Update sets.
Experience in using Business Rules in different scenarios like SOAP messages, Inbound Email actions, Incident, Problem and Change Management etc.
Worked full cycle of upgrade the Instances, Module wise Test cases preparation, Tracing defects and their fixes.
Service Level Management – Defined SLA’s for Incident, Problem, Change and Service Catalogs.
Experience in Email setup on both Inbound & Outbound Emails.
Worked on Import Sets to extract data from various other sources and field mapping for the same.
Experience in how to use and implement script includes as per client’s requirement.
Experience in creating and maintaining Access Control Rules for securing and providing the right access to right person/role.
Worked on various types of reports scheduled reports as per the business requirements.