Overall experience of 11yrs as Windchill PLM Testing, Functional and Admin consultant with Windchill, Flex & SAP systems.
Has a good hands-on experience of the following activities like,
Debugging production issues and resolving them with multi team follow ups
Monitoring application availability and integration with external systems.
Experience in L1, L2 & L3 Support in projects with different clients for PLM.
Ability to coordinate with cross section of stakeholders for project and drive all the tasks for closure to meet business SLAs
Supporting and providing the solution whenever there is blocker in the application/upstream and downstream systems.
Weekend maintenance, On – call support and Release support activities
Broad exposure and knowledge of systems in the Product Creation area for PLM, costing and material related applications
Conduct training session for new PLM team members.
Has a very good understanding of ITIL process and adherence to SLA.
Well versed with ticket management tools like Aspen/Jira/Service now along with content management tools like Confluence and Bit bucket.
Hands on experience with Linux and shell scripting.
Worked on K8S, Pods restart and deployment activities.
Good understanding of LDAP, Load Balancer for user maintenance related activities.
Successfully MFA implementation with in Adidas Product creation across all Modules and coordinating with Business Users and Firewall/Network teams.